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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We ship via UPS Ground or US Postal Service within the Continental United
States. To make arrangements for Next Day, 2-Day, or 3-Day deliveries
please call us at (480) 319-4737.
ORDER TOTAL SHIPPING RATE
$0.00 - $9.99 $4.99
$10.00 - $19.99 $8.99
$20.00 - $29.99 $12.99
$40.00 - $59.99 $16.99
$60.00 - $79.99 $19.99
$80.00 - $99.99 $29.99
$100.00 - $149.99 $39.99
$150.00 + $49.99
All shipping rates are subject to change
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Privacy & Security
Desert Smoke BBQ LLC respects each individual's right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at TooDarnHot.com Web site. If you have any questions on your privacy contact privacy@DesertSmokeBBQ.com Part I. Information Collection Desert Smoke BBQ LLC collects information through our Web site at several points. We collect the following information about primary visitors: URL you came from, IP address, domain type, browser type, country you are ordering from, the pages you viewed and items you searched during your visit. This information is used internally for marketing purposes and will not be distributed outside the company. We may also collect email addresses which our users divulge about other people through our referral programs. We use this for marketing purposes and will never sell or rent this information. When ordering products our website or customer service team will ask you for information which identifies you, allows us to contact you, and allows us to process your order. Specifically, these items are the following: Name Shipping Address Phone Number Credit Card Number and Expiration Date Billing Address E-mail Address The personal information that you have given us and the information about your order may be used for marketing purposes. This information will be used to make out future marketing efforts more efficient and better for our customers. It may also be used by us to bring you offers of interest. Your phone number and e-mail address are used for contact purposes only. This information does not leave the company. We use your e-mail address to inform you of special offers and news about our companies. Email is our preferred way to contact our customers. When orders are processed, your credit card information is not retained in the customer database. Because of this fact, we may ask for this information again when processing returns or refunds. Information from orders placed over the internet is retained on our secure server in an encrypted database. We do employ cookies. A cookie is a small text file that our Web server places on a user's computer hard drive to be a unique identifier. Cookies enable Desert Smoke BBQ LLC to track usage patterns and deliver customized content to users. Our cookies have an expiration date. Our cookies collect personally identifiable information for marketing and to make your visits as easy as possible. Part II. Information Usage. The information collected by Desert Smoke BBQ LLC may be used for marketing purposes. This information will be used to make our future marketing efforts more efficient and better for our customers. It may also be used by us to bring you offers of interest. Users who provide information will receive newsletters in their email with things such as product promotions, sales, and company news. Registered users will also receive additional announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. We offer links to other Web sites. Desert Smoke BBQ LLC does not operate or control the information, products and/or services found on any external sites. Users assume all responsibilities and risks of entering external sites from our site. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours. Desert Smoke BBQ LLC holds the right to change our privacy policy at anytime If our policy on information collection or uses changes, will advise you by an email or you can check back here periodically to see if any changes have occurred. Part III. Access to Information All of our customers have access to their information that we keep on record using a back end customer database. You have access to that by logging into your account from our website. We encourage our customers to keep their information up to date. This makes everything easier for all of us! Just log-in to your account at any time to change your information. Part IV. Problem Resolution If problems arise, customers may contact Desert Smoke BBQ LLC by emailing Customerservice@DesertSmokeBBQ.com We are committed to resolving disputes within a timely manner. - Returns & Replacements
- Food items may not be returned however product damaged in transit will be
- replaced after a claim is made with shipper.
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
